Terms of service

1. Our role

Horizon Auto Transports is a licensed auto transport broker. We arrange transportation of your vehicle with independent, FMCSA-licensed motor carriers. The carrier is responsible for the physical transport and carries the cargo insurance covering your vehicle while in its custody.

2. Quotes and pricing

Quotes are all-inclusive for the service described and are valid for 7 days. Changes to the vehicle, addresses, dates, operability or service level may change the price. No payment is due until a carrier is assigned.

3. Pickup and delivery

Pickup and delivery dates are estimates. Carriers are subject to weather, traffic, mechanical issues and federal hours-of-service regulations. Customer (or an authorized adult) must be present to sign the Bill of Lading at both ends.

4. Vehicle condition and personal items

Vehicle must be in the condition disclosed at booking. Personal items are shipped at your own risk, are not insured, and must not exceed 100 lbs or extend above the window line. No hazardous, illegal or perishable items.

5. Damage claims

Any damage must be noted on the delivery Bill of Lading before signing. Claims are made against the carrier's cargo insurance; Horizon Auto Transports will assist in filing and pursuing the claim at no charge.

6. Cancellations

Orders may be cancelled without charge before a carrier is assigned. After assignment, a cancellation fee equal to the deposit may apply.

7. Limitation of liability

Horizon Auto Transports's liability is limited to the amount of the brokerage fee paid. We are not liable for indirect or consequential damages, including delays.

8. Contact

(408) 688-5807 · info@horizonautotransports.com